Refund policy

 

REFUND POLICY

All sales are final. Due to the personal care nature of our products, Natural Serenity Flow does not accept returns or exchanges on any items, opened or unopened.

Damages and Issues Please inspect your order upon reception and contact us within 7 days of delivery if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right. Contact us at shopnaturalserenityflow@gmail.com with your order number and a photo of the issue.

Non-Returnable Items All Natural Serenity Flow products are personal care goods and are non-returnable. We do not accept returns for any reason other than damage or an incorrect item received.

Exchanges We do not offer exchanges.

Refunds If your damaged or incorrect item claim is approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at shopnaturalserenityflow@gmail.com.

Contact

Natural Serenity Flow LLC

25 Eastern Blvd, Suite 96, Essex, MD 21221

shopnaturalserenityflow@gmail.com 

naturalserenityflow.com